- SHIPPING & DELIVERY
SHIPPING & DELIVERY
1 UK DELIVERIES
- 1.1 We use Royal Mail for UK deliveries.
- 1.2 For standard delivery, our aim is to prepare your order and dispatch on the same or next working day [Monday to Friday], which means that you receive your order within 3 to 5 working days from the date it was dispatched, including Saturday.
- 1.3 Any item including glitter products is classified by the Royal Mail as a small parcel and incurs a standard shipping charge of £2.50-£4.50 depending on weight and size of order.
- 1.4 Orders dispatched on a Royal Mail Service are not tracked.
- 1.5 If your order value exceeds £25 we offer free delivery.
- 1.6 We will use all reasonable endeavors to ensure these times are met, but cannot be held responsible for dispatched parcels delayed by third parties, for example due to poor weather conditions.
- 1.7 If you do not receive your order within 5 working days from the date of dispatch, please email us at email@example.com.
2 INTERNATIONAL DELIVERIES
- 2.1 We ship to all countries worldwide via Royal Mail on a standard non-tracked service.
- 2.2 We ask that you allow 15 working days for orders to arrive if sent on this service, however the items are usually delivered within 10 days or less.
- 2.3 We pass on to our customers only the exact courier cost to us, which is calculated based upon product weight and dimensions. Any orders including glitter products will be viewed as a small parcel by Royal mail and charged accordingly.
- 2.4 When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Contact your local customs office for further information.
- 2.5 Please be aware that there may be limitations on what can be sent to you with regards to specific items and order value. This may vary from country to country and we ask that you contact your local customs office for additional information. We cannot refund any shipping costs should your order be returned for any of these reasons.
- 2.6 If you do not receive your order within 15 days, from the date of dispatch, please email us at firstname.lastname@example.org.